When a customer asks a “yes” or “no” question, how should you answer? If you say “yes”, can you deliver the services when and how the customer is asking you to? If you say “no”, will the customer look elsewhere to find a contractor who will say “yes”?
In this month’s Contractor Tip, CEO Damian Lang tells us how he’s learned why it’s best to never (or hardly ever) answer a “yes” or “no” question with, well, “yes” or “no”.
Why shouldn’t you say yes?
- committing to something you will be held accountable to.
- causes unnecessary stress
- unforeseen circumstances that are out of your control
Why shouldn’t you say no?
- disappointing the customer
- sometimes things go better than planned
- losing future opportunities with the customer
Damian has more thoughts and examples of why you really need to think before answering “yes” or “no” questions. Let him help you give the right answer.